The citizens of France have been dreaming about it for ages. If only their dealings with government could be simpler? Now, MesDemarchesEnLigne has done just that! With a single gateway to all the portals and computerized services provided by the State, in just a few clicks anyone can notify a change of address, sign up for the electoral register, renew their official papers and more. The secret? An innovative ‘on-line procedures’ factory, that enables paperless processes and complex workflows between all government departments and public bodies to be easily designed, automated and managed. Just ten months after it came into being, MesDemarchesEnLigne is already processing 1.2 million files a month. Eventually, over 80 on-line procedures will be offered via the portal. And that’s just the start. By 2013, 150 million secure exchanges will be processed every year.
The DIMAP (direction interministérielle pour la modernisation de l’action publique, formerly DGME) is in charge for the modernization of all public services in France.